FAQ’s

Frequently Asked Questions

1. What services does Insigmark provide?

Insigmark offers a variety of IT, digital marketing, and business consulting services. Our IT services include web development, software solutions, system integration, and technical support. Our digital marketing services encompass SEO, social media management, email marketing, and PPC advertising. We also provide business consulting on strategic planning, financial analysis, and business development.

2. How do I start using Insigmark's services?

To initiate a service, visit our website at https://www.insigmark.com, submit a service request, and select the appropriate service package. Our manager will contact you to confirm the details and provide payment instructions.

3. What is the payment procedure?

All services require a 100% prepayment before commencement. Once payment is made, services will be considered fully rendered within 24 hours, and refunds will only be provided if a cancellation request is made within the first 24 hours.

4. Are refunds available?

Refunds are only available if a cancellation is requested within 24 hours of payment and no substantial services have been rendered. After this period, the services are considered fully rendered, and no refunds will be issued.

5. Can the service agreement be terminated?

Yes, Insigmark reserves the right to terminate the agreement at any stage. If the agreement is terminated, the Client will receive a partial refund based on the provided services. Refunds will be processed within 30 business days.

6. How are the services provided?

All services are provided "as-is", meaning Insigmark does not guarantee specific results or outcomes. The Client accepts all risks associated with using the services and acknowledges that performance may vary.

7. What are the timeframes for service delivery?

Service timeframes are determined based on each project's complexity and specific requirements. The estimated delivery time will be communicated during the initial consultation process.

8. Can service terms change?

Yes, Insigmark may update the terms of service, pricing, and service scope at any time. The Client is responsible for regularly reviewing the terms published on the website, as continuing to use the services constitutes an agreement to any updates.

9. How does Insigmark handle intellectual property?

Insigmark retains full intellectual property rights for all materials produced during service delivery unless explicitly agreed otherwise in writing. Clients are prohibited from reproducing, distributing, or using these materials without prior written consent.

10. How does Insigmark protect my information?

All information provided to Insigmark is handled in compliance with our Privacy Policy. We ensure confidentiality and data protection in all interactions.

11. How can I contact Insigmark?

For any inquiries or support, you can contact us at:

Address: Calle Timon 58, Office 17, Centro Comercial Torrequebrada, Benalmadena (Malaga) 29630
Email: info@insigmark.com